Replacement Policy

We dedicate ourselves to providing our customers with the finest products. Each product you select is thoroughly inspected, checked for defects and packaged with utmost care. In the rare event that you receive a product that falls short of your expectations, please contact our customer service.

Please read our product Replacement Policy carefully.

Conditions For Replacement

If you received a damaged (in terms of packaging), expired, or a product that is different from what you ordered, we’ll promptly replace it. No returns, no replacements, no refunds will be allowed after the order is delivered, except for the reasons given here.

Eligibility For Replacement

1. Replacement requests must be submitted within 2 days from the date of delivery.
2. Please make sure the product is unused or unopened. Keep the item in its original packaging.
3. A valid proof of purchase, such as a receipt or order confirmation is required for all replacement requests.
4. In case you are eligible, you can expect the replacement item to be dispatched within 7-10 business days.

Replacement Process

To get a replacement, notify us promptly by sending an email at: wecare@omorselgouter.com. Kindly include the following details in your communication: a) order number, b) name of the product(s), c) images of the product received. We will diligently address your concern and our team will assess the situation and, if necessary, arrange for a replacement.

*NOTE: *

Our Ò MORSEL GOÛTER team will decide on replacements after verifying and confirming the details.
1. Complaints received beyond the 2 days timeframe will not be entertained.
2. If you receive one or more defective items in your order, please submit a single complaint since the Replacement will be handled only once.
3. If the item requested for replacement is not available, 100% refund will be given based on our refund policy.

Refund Policy:

1. If any pre-paid order being canceled by Ò MORSEL GOÛTER, the refund process will be initiated. If you’ve paid through net banking, credit card, or debit card, the refunded amount will be credited back to your account or card account within 14 working days, or as per the timelines of the Payment Gateway/Bank.
2. If we confirm the order but cannot ship the product on time then we give refunds to the customer if the customer requests.
3. In case of unavailability of the product that you have requested for replacement, refund will be given. After we receive the return package, we’ll physically inspect the product. If the issue you raised is genuine our team will update you on the refund status through a phone call/sms/email.